Privacy Policy

1. Introduction

EPIK Education NZ ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. This policy complies with the Privacy Act 2020 (New Zealand).

2. Information We Collect

We collect information that you provide when you submit an enquiry, complete an enrolment form, or communicate with us. This includes:

• Contact information (name, email, phone, address)
• Student information (name, date of birth, school, medical conditions, learning needs)
• Parent/guardian information (name, contact details)
• Academic information (subject selections, term preferences)
• Payment status (we do not store credit card or bank account details)
• Comments, feedback, or other information you choose to provide

We may also automatically collect technical information about your device (IP address, browser type, pages visited) when you visit our website.

3. How We Use Your Information

We use your information to:

• Process and respond to your enquiries and enrolment applications
• Provide, manage, and improve our educational services
• Communicate with you about our services
• Send email notifications to our team when you submit forms
• Maintain records for administrative and legal purposes
• Comply with legal obligations

4. How We Store Your Information

Your information is stored securely using cloud-based database and Google Sheets services. All data is encrypted in transit and at rest. Access is restricted to authorised personnel only. We also use third-party email services to send notifications, which process email addresses only for the purpose of delivering emails.

Note: Sensitive information such as medical conditions are stored securely but are not included in email notifications to protect your privacy.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information with:

• Service Providers: Trusted third-party service providers who assist us in operating our website and providing our services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal Requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including encryption, secure authentication, access controls, and secure hosting infrastructure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under the Privacy Act 2020 (New Zealand), you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Object to certain processing of your personal information
• Lodge a complaint with the Privacy Commissioner

To exercise any of these rights, please contact us using the contact information provided below.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. For enrolment records, we may retain information for up to 7 years after the end of the enrolment period to comply with legal and accounting requirements.

9. Children's Privacy

We collect information about students only with the consent of their parents or guardians. We take special care to protect the privacy of children and comply with applicable laws. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately.

10. Cookies

Our website may use cookies to enhance your experience, remember preferences, and analyse website usage. You can control cookies through your browser settings, though disabling cookies may affect website functionality.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: